Lakeside Luxury — Dispute Resolution

At Lakeside Luxury Transportation, Inc. (“LL”), we are committed to providing exceptional service and ensuring the satisfaction of every client. We recognize that, on rare occasions, disagreements or misunderstandings may arise. This Dispute Resolution Policy outlines our approach to resolving disputes promptly, fairly, and respectfully. This policy forms part of the binding Terms of Service governing your use of LL’s Services.

Good-Faith Resolution

LL values professionalism and transparency. Before initiating formal proceedings, you agree to first contact LL and attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your use of the platform (website and app) (“Dispute”) through good-faith discussions. This policy is intended to establish a clear and consistent process related to:

• Service quality or delivery
• Billing or payment issues
• Vehicle condition or availability
• Alleged policy violations
• Other business-related concerns

Clients are encouraged to direct all matters to: help@lakesideluxurytransport.com or call (313) 832-1000 and provide the following information:

• A clear description of the issue
• Date and location of the incident or reservation
• Any relevant documentation (photos, receipts, emails, etc.)
• The desired outcome or resolution

LL will acknowledge all complaints within 2 business days and aim to provide a resolution or a formal response within 7 business days. Please note these timeframes are goals only and may vary depending on the nature and complexity of the matter.

By accessing or using the Services, you acknowledge that you have read, understand, and agree to this Dispute Resolution Policy, including the agreement to binding arbitration and waiver of class actions.

Agreement to Arbitrate

If a satisfactory resolution cannot be achieved through internal processes, both parties agree that the dispute shall be resolved exclusively through final and binding arbitration, rather than in court, in accordance with the Federal Arbitration Act and applicable Michigan law. This agreement to arbitrate applies to all claims arising out of or relating to your relationship with LL, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and shall survive the termination of these Terms or your use of the Services.

• Arbitration shall be conducted on an individual basis only
• Arbitration shall be administered by a nationally recognized arbitration provider mutually agreed upon by the parties, or, if no agreement is reached, by one appointed pursuant to the Federal Arbitration Act.
• The arbitrator shall have authority to award all remedies available under applicable law
• The arbitrator’s decision shall be final and binding
• Arbitration fees and costs shall be allocated in accordance with the rules of the arbitration provider and applicable law.

By agreeing to arbitration, you knowingly waive the right to a trial by judge or jury, except as expressly provided herein.

Class Action Waiver

To the fullest extent permitted by Michigan law, all disputes must be brought in your individual capacity. You and LL expressly waive any right to participate in any class, collective, representative, or consolidated proceeding.

The arbitrator shall not have authority to hear or arbitrate any class or representative claim.

Small Claims & Injunctive Relief

Notwithstanding the foregoing, either party may:

• Bring an individual claim in Michigan small claims court, provided the claim qualifies and remains in that court; or
• Seek temporary or permanent injunctive or equitable relief in a court of competent jurisdiction for matters involving misuse of the Services, data security, or intellectual property rights.

If a claim is properly filed in small claims court and remains in that court, the arbitration requirement does not apply.

Governing Law and Venue

This Dispute Resolution provision shall be governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where federal arbitration law applies. Any permitted court proceedings shall be brought in a court located within the State of Michigan.

Severability

If any portion of this Dispute Resolution section is found unenforceable, the remaining provisions shall remain in full force and effect.