Chauffeur Academy
Professional chauffeur training and certification designed for elite service. Master PAX® standards, safety, VIP protocol, and the business of luxury transportation.
PAX® Certification Pathway
Michigan & Multi‑State Ready
Hands‑On Skills Labs
PAX® Professional Chauffeur Standards
Chauffeur Academy delivers a structured pathway to earn national recognition aligned with the National Limousine Association professional standards. Our program blends guided e‑learning, instructor‑led workshops, and evaluated road practicums to verify skill, safety, and service excellence.
- Service etiquette, discretion, and executive presence
- Safety‑first driving practices and risk mitigation
- VIP transfer protocols, red‑carpet events, & airport operations
- Client confidentiality & data privacy fundamentals
Certification: Participants who complete required coursework and pass the proficiency assessment receive a digital certificate and shareable credential acknowledging alignment to PAX® standards.
Accredited Training Partner
Instructor‑Led + Practical
Schedule
Weekend & Evening Cohorts
Assessment
Skills Check & Ride‑Along
Format
Blended (Online + In‑Person)
Training Curriculum
A rigorous, real‑world curriculum focused on elite service execution. Each module includes on‑the‑road scenarios, checklists, and performance rubrics mapped to PAX® competencies.
Professionalism & Executive Presence
- Uniform, grooming, and appearance standards
- Greeting protocols, formality levels, and tone
- Client confidentiality & discretion
Safety & Defensive Driving
- Pre‑trip checks & vehicle familiarity for client comfort
- Metropolitan and highway hazards and infrastructure
- Adverse‑weather, fatigue, and unexpected situations
VIP Protocol & Event Operations
- Airport meet‑and‑greet & FBO etiquette
- Red‑carpet arrivals, event coordination
- Route planning, tactics, security and discretion
Navigation, Routing & Logistics
- Route planning, alternates, and timing buffers
- High‑profile client risk‑aware routing
- Convoy operations and multi‑vehicle staging
Vehicle Care & Presentation
- Luxury detailing standards & readiness
- In‑cabin amenities & comfort controls
- Issue logs & preventative maintenance
Accessibility & Inclusive Service
- ADA‑aware assistance & respectful language
- Mobility aids, service animals, and securement
- Trauma‑informed customer care
Emergency Preparedness
- Breakdowns, collisions, and medical events
- De‑escalation & personal safety
- After‑action reporting & documentation
Customer Experience Excellence
- Anticipation, personalization, and recovery
- Handling complaints & escalation
- Service KPIs & feedback loops
Technology & Operations
- Dispatch & scheduling systems (incl. Moovs)
- Digital logs, GPS, and data privacy basics
- Lakeside Luxury Customer App
Compliance & Regulations
- Local & state licensing and permits
- Insurance, inspections, and recordkeeping
- Drug‑free workplace & ethics
Business Fundamentals for Chauffeurs
- Professional networking and brand etiquette
- Communication and social media
- Cultural sensitivity
Capstone Ride & Skills Validation
- Client scenario with rubric assessment
- Post‑trip reporting & self‑critique
- Certification pathway next steps
Choose Your Path
Flexible cohorts with options for new chauffeurs, experienced drivers, and owner‑operators.
Essentials (PAX® Prep)
TBA
- Core service & safety modules
- Online lessons + quizzes
- Weekend skills lab
>>> Enroll
Professional (Full Program)
TBA
- All curriculum modules
- Instructor ride‑along assessment
- Digital credential & certificate
>>> Enroll
Executive (Fleet/Owner)
TBA
- Team training & group rates
- Policy templates & SOPs
- On‑site skills validation
>>> Enroll
Format
Blended learning: self‑paced modules, live virtual sessions, and in‑person skills labs in Metro Detroit.
Duration
Typical cohorts run 3–5 weeks depending on track and availability.
Requirements
Valid driver’s license, clean MVR, and commitment to professionalism. Fleet tracks may have additional requirements.
Frequently Asked Questions
Is this an official PAX® certification?
Chauffeur Academy provides a structured pathway aligned to PAX® standards, including PAX‑prep content and a skills validation. Graduates receive a Chauffeur Academy certificate and digital credential. For third‑party credentials, we’ll guide you through any additional steps if applicable.
Do I need prior experience?
No. Our Essentials path is designed for newcomers; Professional and Executive tracks support experienced chauffeurs and owner‑operators.
Where are in‑person sessions held?
Cohort skills labs operate in Metro Detroit with select traveling sessions available for fleets.
Can my company train a team?
Yes. Executive (Fleet/Owner) includes team rates, on‑site validation, and policy templates for consistent standards.
Ready to begin?
Join the next cohort and start your pathway to PAX®‑aligned professional chauffeur excellence.
- Priority seat selection
- Early access to prep materials
- Fleet & group pricing available