Lakeside Luxury — Privacy Policy

Effective Date: September 19, 2025

Lakeside Luxury is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you interact with our services—online, over the phone, or in person.

1.  Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Contact information (phone number, email, address)
• Government-issued ID (e.g., driver’s license, passport)
• Payment information (credit card details, billing address)
• Date of birth
• Emergency contact (optional for certain bookings)

Booking & Usage Information

• Rental history
• Vehicle preferences
• Pickup and drop-off locations
• Special service requests
• Communication logs related to reservations

Technical Information

• IP address
• Browser type and device information
• Website interaction and session data (via cookies and analytics)

2.  How We Use Your Information

We use the information we collect for the following purposes:

• To process reservations and transactions
• To verify identity and prevent fraud
• To provide customer support and respond to inquiries
• To personalize and improve the client’s experience
• To send booking confirmations, updates, and promotional materials (with consent)
• To comply with legal obligations and insurance requirements

3.  Sharing and Disclosure

We do not sell your personal information. However, we may share your data in limited circumstances:

• With payment processors to complete transactions securely
• With insurance providers and legal authorities in the event of an incident
• With third-party    service    providers    who   support   our    operations   (e.g., reservation software, marketing platforms)
• As required by law, court order, or in response to a valid legal process

All third parties are contractually obligated to protect your information and use it solely for the purpose(s) provided.

4.  Data Security

We use appropriate administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, or destruction, including:

• Secure Sockets Layer (SSL) encryption
• PCI-compliant payment processing
• Restricted access to sensitive data
• Routine system and data audits

5.  Your Rights and Choices

You have the right to:

• Access or update your personal information
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Request a copy of your data or ask questions by contacting us

6.  Cookies and Tracking

Our website may use cookies or similar tracking technologies to enhance your browsing experience and collect analytics. You may disable cookies through your browser settings, though some features may be limited as a result.

7.  Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage users to review their respective privacy policies.

8.  Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9.  Policy Updates

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date noted. Continued use of our services constitutes acceptance of any changes.

For any questions, concerns, or data requests, please contact:

Lakeside Luxury

📍 13001 Capital Street, Oak Park, MI 48237

📧 privacy@lakesideluxurytransport.com

📞 (313) 832-1000